Support
We answer every email. The fastest way to reach us is by writing to support@atomicnote.app. Please include your iOS version and a description of what you were doing when the issue happened.
Frequently asked
My sign-in code never arrived.
Check your spam folder first. Codes expire after 10 minutes — request a new one from the sign-in screen if more time has passed. If your address is mistyped, codes go nowhere; the app will not tell you, so re-check it.
How do I cancel my subscription?
On iOS, open Settings → your name → Subscriptions → AtomicNote. On the web, sign in at /account and use the cancel button. Cancelling stops the next renewal; you keep access until the period ends.
I lost my device. Can I get my notes back?
If you were on the free tier, notes lived only on the device and are gone — that is the privacy tradeoff. Premium notes are backed up; sign in on a new device to restore them.
How do I delete my account?
Open the iOS app → Settings → Delete Account. Deletion is immediate and removes cloud-backed notes, sign-in codes, and subscription records. Active subscriptions should be cancelled first in iOS Settings so Apple does not charge for the next period.
Is my data really mine?
Yes. See our Privacy Policy for specifics. Free-tier notes never leave your device.